We are proud to share several of our communities have received the 2023 Pinnacle Customer Experience Award! They have satisfied the rigorous demand of scoring in the top fifteen percent of the nation across a twelve-month average. Congratulations to all of our staff for your outstanding work!
These communities were recognized Best in Class for the following categories:
Buffalo, MN- Lake Ridge
Skilled Nursing:
- Quality of Food
- Communication from Facility
Assisted Living:
- Activities
- Recommend to Others
Buffalo, MN- Park View
Assisted Living:
- Overall Satisfaction
- Personal Care
- Response to Problems
- Communication
Burnsville, MN- Emerald Crest Memory Care Burnsville
- Overall Satisfaction
- Response to Problems
- Safety and Security
Dassel, MN- Lakeside Generations
Skilled Nursing:
- Overall Satisfaction
- Dining Service
- Quality of Food
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Admission Process
- Overall Customer Experience
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Response to Problems
- Communication
- Move-in Process
- Recommend to Others
- Overall Customer Experience
Eden Prairie, MN- Elim Shores
- Variety of food/menu choices
- Quality of food
- Dining service
- Communication
- Overall customer experience
Hastings, MN- Hastings Senior Health & Living
Skilled Nursing:
- Professional Therapy Services
Assisted Living (formerly known as Park Ridge Apartments):
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Recommend to Others
- Overall Customer Experience
Hopkins, MN- Chapel View Apartments
- Personal care
- Response to problems
- Dignity and respect
- Recommend to others
Maple Plain, MN- Haven Homes
Skilled Nursing:
- Cleanliness
- Recommend to Others
- Activities
Milaca, MN- Milaca Elim Meadows
- Personal care
- Response to problems
- Communication
Moose Lake, MN- Moose Lake Village
Skilled Nursing:
- Nursing care
- Individual needs
- Laundry service
- Recommend to others
- Professional therapy services
New Prague, MN- Praha Village
- Overall Satisfaction
- Personal Care
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Plymouth, MN- Cornerstone Assisted Living
- Overall Satisfaction
Cedar Rapids, IA- Stoney Point Meadows
- Overall Satisfaction
- Dining Service
- Cleanliness
- Dignity and Respect
- Communication
- Move-in Process
- Safety and Security
Des Moines, IA- Valley View Village
Skilled Nursing:
- Quality of Food
- Activities
- Safety and Security
Independent Living:
- Variety of Food/ Menu Choices
- Quality of Food
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dignity and Respect
Newton, IA- Newton Village
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Quality of Food
- Individual Needs
- Communication from Facility
- Response to Problems
- Recommend to Others
- Activities
- Safety and Security
- Overall Customer Experience
Assisted Living:
- Safety and Security
Independent Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Overall Customer Experience
Bismarck, ND- Baptist Health & Rehab
- Overall Satisfaction
- Nursing Care
- Cleanliness
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
Bismarck, ND- Prairie Pointe Assisted Living
- Personal care
- Cleanliness
- Safety and security
Eagle, CO- Castle Peak
Skilled Nursing:
- Cleanliness
- Dignity and Respect
- Safety and Security
Assisted Living:
- Cleanliness
- Dignity
- Respect
- Move-in Process
Evergreen, CO- Elk Run Assisted Living
- Communication
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.
About Cassia
Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
