Faithful not Fearful

COVID-19 Family Resource Line

Hello, my name is Rachel and I am here to answer questions or help ease your concerns. If you have questions about our infection prevention program, visiting restrictions or other questions during this time, please call me at 952-855-5005

I look forward to helping you.

Frequently asked Questions

How can I connect with my loved one if visiting is not allowed?

COVID-19 tends to be harder on older adults and those with underlying medical conditions such as lung conditions like COPD, CHF, diabetes and other immune disorders. That is why we cannot allow visitors at this time, in accordance with CMS guidelines (with the exception of end-of-life compassionate care). We are working with a range of technologies and will help you connect with a loved on via Facebook Live or another digital platform. In some communities, we can also offer a special Beam robot that does not require much staff assistance because it can be run by family members remotely. Please see a recent KARE-11 story about our robot.

How are residents receiving meals?

All residents in assisted living and skilled nursing communities are currently receiving meals in their rooms, as directed by CMS.

Will I be notified if a case of COVID-19 occurs at one of Cassia’s locations?

Should either a resident or an employee show symptoms or test positive for the Coronavirus, our team will make personal, one-on-one telephone calls to family members to share information and respond to questions. Employees will not be allowed to work and will recommended for medical evaluation. Residents will be quarantined and will receive additional care and attention. 

Do you have enough staff and supplies to take care of my loved one in the event of a Coronavirus outbreak? 

We do have sufficient supplies and staff, but have a plan in place if needed through our connections with health care staffing agencies. With numerous nursing assistants and nurses who have worked with us many years, we know we can rely on consistency of care for your loved ones.

How can we be sure our loved one will receive the care he or she needs if the virus spreads? 

Nothing is more important to Cassia than the health, safety and well-being of the people you love. Our commitment to care is why we exist and is crucial to our mission to foster fullness of life for older adults in the spirit of Christ’s love.

In addition, we are in close communication with health department officials to make sure we are implementing the most current guidelines. We are also able to utilize the experience we have with other infectious illnesses. We will continue to monitor CDC and CMS guidelines to stay current and follow the recommended protocols for infection control and prevention.

Is there anything family members can do to help?

It is a great blessing for us to care for your loved ones and we are honored you chose Cassia. We hope you will take care of yourself and try to get enough rest and reduce your stress. If you must work, please ask your employer if you can work from home and if you have symptoms such as a fever, cough and shortness of breath, please contact your physician immediately. We also ask that you stay connected to your loved ones through digital means such as emails, texts, calls and video chats.

If you would like to support Cassia’s preparations and response, please consider making a donation at https://www.cassialife.org/give or connect with Cassia’s Philanthropy team at philanthropy@cassialife.org. Your gift will help us purchase things like protective masks, iPads for social connections and make a significant difference for caregivers and those we serve as we adapt to carrying out our mission differently during this time.