How do residents and their families feel about their communities? That’s what Activated Insights—formerly Pinnacle Quality Insights—measures through surveys. Communities that score in the top 15 percent of the nation across a 12-month average receive the Activated Insights Customer Experience Award. We’re excited to announce that many Cassia communities received 2025 Customer Experience Awards in many categories.
These communities were recognized Best in Class for the following categories:
Apple Valley Villa
Lake Ridge
Park View
Emerald Crest of Burnsville
Lakeside Generations
Elim Shores
Hastings Senior Health & Living
Chapel View
Haven Homes
Harmony Gardens
Milaca Elim Meadows
Heritage Commons at Pond’s Edge
Emerald Crest of Minnetonka
Brookside Senior Living
Moose Lake Village
Praha Village
Allina Health Restorative Suites
Cornerstone Assisted Living
The Rosemount Senior Living at Steeple Center
Emerald Crest of Shakopee
Baptist Health & Rehab
Prairie Pointe
Stoney Point Meadows
Valley View Village
Castle Peak
Fargo Elim
Newton Village
Trinity Springs
Apple Valley, MN- Apple Valley Villa
Assisted Living:
- Variety of Food/Menu Choices
- Overall Customer Experience
Buffalo, MN- Lake Ridge
Assisted Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Response to Problems
- Activities
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Quality of Food
Buffalo, MN- Park View
Assisted Living:
- Overall Satisfaction
- Variety of Food/Menu Choices
- Quality of Food
- Response to Problems
- Communication
- Activities
- Move-in Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Nursing Care
- Dining Service
- Quality of Food
- Activities
Burnsville, MN- Emerald Crest of Burnsville
Memory Care:
- Variety of Food/Menu Choices
Dassel, MN- Lakeside Generations
Assisted Living:
- Overall Satisfaction
- Quality of Food
- Dining Service
- Response to Problems
- Communication
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Individual Needs
- Laundry Service
- Communication from Facility
- Recommend to Others
- Activities
- Overall Customer Experience
Eden Prairie, MN- Elim Shores
Assisted Living:
- Quality of Food
- Activities
Independent Living:
- Overall Satisfaction
- Variety of Food/Menu Choices
- Quality of Food
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Transportation Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Hastings, MN- Hastings Senior Health & Living
Assisted Living:
- Overall Satisfaction
- Personal Care
- Quality of Food
- Dining Service
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Professional Therapy Services
Hopkins, MN- Chapel View
Assisted Living:
- Personal Care
- Dining Service
- Overall Customer Experience
Maple Plain, MN- Haven Homes
Independent Living:
- Variety of Food/Menu Choices
- Cleanliness
- Dignity and Respect
- Communication
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Cleanliness
- Dignity and Respect
- Recommend to Others
- Activities
Maplewood, MN- Harmony Gardens
Assisted Living:
- Overall Satisfaction
- Variety of Food/Menu Choices
- Cleanliness
- Response to Problems
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Cleanliness
- Admission Process
Milaca, MN- Milaca Elim Meadows
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Admission Process
- Safety and Security
- Overall Customer Experience
Minneapolis, MN- Heritage Commons
Assisted Living:
- Dining Service
- Communication
- Recommend to Others
Minnetonka, MN- Emerald Crest of Minnetonka
Memory Care:
- Move-in Process
Montevideo, MN– Brookside Senior Living
Senior Housing:
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Response to Problems
- Communication
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Moose Lake, MN- Moose Lake Village
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dining Service
- Response to Problems
- Communication
- Move-in Process
- Individual Needs
- Overall Customer Experience
Skilled Nursing:
- Laundry Services
- Dignity and Respect
New Prague, MN- Praha Village
Senior Housing:
- Overall Satisfaction
- Personal Care
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Plymouth, MN- Allina Health Restorative Suites
- Dining Service
- Quality of Food
- Laundry Service
Plymouth, MN- Cornerstone Assisted Living
Senior Housing:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Cleanliness
- Response to Problems
- Move-in Process
- Recommend to Others
- Overall Customer Experience
Princeton, MN- Elim Wellspring
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dining Service
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Rosemount, MN- The Rosemount Senior Living at Steeple Center
Senior Housing:
- Variety of Food/Menu Choices
- Quality of Food
- Communication
- Overall Customer Experience
Shakopee, MN- Emerald Crest of Shakopee
Memory Care:
- Variety of Food/Menu Choices
Bismarck, ND– Baptist Health & Rehab
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
Bismarck, ND– Prairie Pointe
Assisted Living:
- Overall Satisfaction
- Personal Care
- Quality of Food
- Dining Service
- Cleanliness
- Response to Problems
- Communication
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Cedar Rapids, IA- Stoney Point Meadows
Senior Housing:
- Overall Satisfaction
- Personal Care
- Quality of Food
- Dining Service
- Cleanliness
- Activities
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Des Moines, IA- Valley View Village
Assisted Living:
- Quality of Food
- Activities
Independent Living:
- Quality of Food
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Dining Service
- Quality of Food
- Communication from Facility
- Activities
- Overall Customer Experience
Eagle, CO– Castle Peak Health Care Center
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Laundry Service
- Response to Problems
- Recommend to Others
- Professional Therapy Services
- Overall Customer Experience
Fargo, ND- Fargo Elim
Assisted Living:
- Overall Satisfaction
- Response to Problems
- Dignity and Respect
- Communication
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Quality of Food
- Cleanliness
- Laundry Service
- Safety and Security
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Newton, IA- Newton Village
Assisted Living:
- Quality of Food
- Cleanliness
- Response to Problems
- Activities
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Independent Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Cleanliness
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
Oxford, FL- Trinity Springs
- Variety of Food/Menu Choices
- Quality of Food
- Overall Customer Experience
About Activated Insights:
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.
About Cassia:
Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.