We are proud to share several of our communities have received the 2024 Pinnacle Customer Experience Award! They have satisfied the rigorous demand of scoring in the top fifteen percent of the nation across a twelve-month average. Congratulations to all of our staff for your outstanding work!
These communities were recognized Best in Class for the following categories:
Lake Ridge
Park View
Emerald Crest Burnsville
Lakeside Generations
Elim Shores
Hastings Senior Health & Living
Chapel View
Haven Homes
Harmony Gardens
Milaca Elim Meadows
Heritage Commons
Emerald Crest Minnetonka
Brookside Senior Living
Moose Lake Village
Praha Village
Cornerstone Assisted Living
Elim Wellspring
Rosemount Senior Living
Emerald Crest Shakopee
Baptist Health & Rehab
Prairie Pointe
Stoney Point Meadows
Valley View Village
Castle Peak Health Care Center
Elk Run
Fargo Elim
Newton Village
Buffalo, MN- Lake Ridge
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Quality of Food
- Individual Needs
- Response to Problems
- Dignity and Respect
- Overall Customer Experience
Buffalo, MN- Park View
Assisted Living:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Dining Service
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Burnsville, MN- Emerald Crest of Burnsville
Memory Care:
- Variety of Food/Menu Choices
Dassel, MN- Lakeside Generations
Assisted Living:
- Dining Service
- Communication
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
Eden Prairie, MN- Elim Shores
Assisted Living:
- Quality of Food
- Cleanliness
- Laundry Service
- Response to Problems
- Safety and Security
Independent Living:
- Overall Satisfaction
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Transportation Needs
- Recommend to Others
- Overall Customer Experience
Hastings, MN- Hastings Senior Health & Living
Senior Housing:
- Overall Satisfaction
- Personal Care
- Dining Services
- Cleanliness
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Hopkins, MN- Chapel View
Senior Housing:
- Personal Care
- Dining Service
Maple Plain, MN- Haven Homes
Assisted Living:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Cleanliness
- Dignity and Respect
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Quality of Food
- Individual Needs
- Dignity and Respect
- Activities
Maplewood, MN- Harmony Gardens
Senior Housing:
- Cleanliness
Milaca, MN- Milaca Elim Meadows
Assisted Living:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Dining Services
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-In Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Admission Process
- Overall Customer Experience
Minneapolis, MN- Heritage Commons
Senior Housing:
- Dining Service
- Recommend to Others
Minnetonka, MN- Emerald Crest of Minnetonka
Memory Care:
- Variety of Food/Menu Choices
- Quality of Food
Montevideo, MN– Brookside Senior Living
Senior Housing:
- Dining Service
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Move-In Process
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Moose Lake, MN- Moose Lake Village
Assisted Living:
- Personal Care
- Dining Service
- Response to Problems
Skilled Nursing:
- Admission Process
New Prague, MN- Praha Village
Senior Housing:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Plymouth, MN- Cornerstone Assisted Living
Senior Housing:
- Dignity and Respect
- Communication
Princeton, MN- Elim Wellspring
Assisted Living:
- Personal Care
- Response to Problems
- Communication
Skilled Nursing:
- Nursing Care
- Individual Needs
Rosemount, MN- Rosemount Senior Living
Senior Housing:
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
Shakopee, MN- Emerald Crest of Shakopee
Memory Care:
- Variety of Food/Menu Choices
Bismarck, ND– Baptist Health & Rehab
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
- Overall Customer Experience
Bismarck, ND– Prairie Pointe
Senior Housing:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Cleanliness
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Move-in Process
- Individual Needs
- Recommend to Others
- Overall Customer Experience
Cedar Rapids, IA- Stoney Point Meadows
Senior Housing:
- Cleanliness
Des Moines, IA- Valley View Village
Assisted Living:
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Communication
- Activities
- Individual Needs
- Overall Customer Experience
Independent Living:
- Quality of Food
- Dining Service
- Move-in Process
Skilled Nursing:
- Quality of Food
- Communication from Facility
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Safety and Security
Eagle, CO– Castle Peak Health Care Center
Skilled Nursing:
- Overall Satisfaction
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Dignity and Respect
- Professional Therapy Services
Evergreen, CO- Elk Run
Senior Housing:
- Overall Satisfaction
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Response to Problems
- Dignity and Respect
- Communication
- Activities
- Transportation Needs
- Recommend to Others
- Overall Customer Experience
Fargo, ND- Fargo Elim
Assisted Living:
- Overall Satisfaction
- Dining Service
- Communication
- Individual Needs
Skilled Nursing:
- Quality of Food
- Cleanliness
- Laundry Service
- Response to Problems
- Safety and Security
Newton, IA- Newton Village
Assisted Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Independent Living:
- Variety of Food/Menu Choices
- Quality of Food
- Dining Service
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Dining Service
- Quality of Food
- Cleanliness
- Individual Needs
- Laundry Service
- Communication from Facility
- Response to Problems
- Dignity and Respect
- Recommend to Others
- Activities
- Professional Therapy Services
- Admission Process
- Overall Customer Experience
About Pinnacle Quality Insight:
A customer satisfaction measurement firm with more than 25 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Cassia:
Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
